|
 |
Return Address
Goods will always be returned directly to us. You must contact us first so that we can provide you with the correct return address.
Details to Include with a Return
• Your name
• Your daytime telephone number
• Your order number
• The reason for the return
How to Return Goods
In many circumstances it will be simpler for you to return the goods yourself. However, in circumstances where goods are too heavy and/or bulky for you to return, you may wish to use our Courier Service to collect the package from your home or business address. In this event there is a standard administration charge of £15 in addition to the return delivery charge. The parcel(s) must be securely wrapped.
Payment for Return Carriage
If an incorrect or damaged goods are being returned then we shall cover the return costs up to a maximum of £12 for heavy items and £7.50 for lighter items. If you have arranged the return then send us a copy of the receipt and we shall refund you as soon as the goods are received back. (Please note that if you read any of our competitors terms and conditions they all state that you will need to pay return delivery charges nomatter what the reason for return is)
If you are returning unwanted goods and we have agreed to take them back then you will have to pay for any return costs.
All warranty claims need to be returned carriage paid unless the manufacturer agrees to pay the carriage in the case of a successful claim. Most of the manufacturers/importers in our market do not credit anybody with warranty carriage costs, but if they do, we will pass it onto you.
Incorrect Goods
If goods have been incorrectly supplied then we shall arrange for the correct part to be sent to you as quickly as possible or you can return the goods for immediate refund. If you require the correct goods to be sent to you before we receive back the incorrect item then we shall require payment for the replacement goods which will be immediately refunded when we receive the incorrect goods back. This is standard practice in the mail order industry and is something we had to learn the hard way - not everyone sends things back!
Damaged Goods
All damaged goods must be reported to us on the day of receipt so that we can claim against the courier. This is a rule imposed by them on us. We shall immediately arrange for the goods to be replaced.
|
|
|
|
|
